Frequently Asked Questions
Everything you need to know about your Sold Out NYC order.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking details to follow your package's journey.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition drops may be final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and local customs regulations.
How do I know which size to choose?
Each product page features a detailed size guide. Our items generally run true to size, but we recommend checking specific measurements for our oversized or slim-fit collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I care for my Sold Out NYC garments?
To preserve the quality of our fabrics and prints, we recommend machine washing cold with like colors and hanging to dry or tumble drying on low heat.